Knowledgebase: Office 365
Onedrive not synchronizing files
Posted by on 03 September 2014 05:12 PM

If Onedrive freezes during file synchronizing try using repair by right clicking the Onedrive cloud icon in the notification tray. If the problem still persists follow these steps:

  1. Go to the OneDrive cloud in the tray.
  2. Right click and say Stop Syncing folder (If a warning is given about permanently stopping this just continue).
  3. Go to Onedrive for business folder location on the C:\ drive (typically c:\users\username\onedrive for business)
  4. Rename the folder by putting _OLD at the end  This will preserve the old data.
  5. Shut down any Microsoft products (Outlook, Word, Excel, etc.).
  6. Start Task Manager.
  7. End the following processes:  groove.exe, msosync.exe
  8. Go to c:\users\username\AppData\Local\Microsoft\Office\SPW - delete everything in here.  Close the window.
  9. Go to c:\users\username\AppData\Local\Microsoft\Office\15.0\OfficeFileCache - delete everything in here.  Close the window.
  10. Restart the computer. 
  11. If the sync process does not start automatically, open Onedrive in a browser.
  12. Click on Sync and let it create a new sync folder.
  13. If there are files missing, you will have to go to your _old folder and copy the files to your new sync area.
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