Knowledgebase
Recover Deleted Email
Posted by Joshua Doades on 26 April 2018 10:48 AM

When you accidentally delete an item from your Outlook mailbox, you can often recover it. The first place to look is the Deleted Items or Trash folders. Search for the item you want, then right-click it and select MoveOther Folder. If you can't find it there, the next steps may help.

 

If you can't find an item in the Deleted Items folder, the next place to look is the Recoverable Items folder. This is a hidden folder, and it's the place where items are moved when you do one of the following things:

  • Delete an item from the Deleted Items folder.

  • Empty the Deleted Items folder.

  • Permanently delete an item by selecting it and pressing Shift+Delete.

  1. In Outlook, go to your email folder list, and then click Deleted Items.

    Important: If you don't see the Deleted Items folder, but instead see the Trash folder, then your account doesn't support recovering an item that's no longer in your Deleted Items folder.

  2. Make sure Home is selected at the top, left-hand corner, and then click Recover Deleted Items From Server.

    Select the Deleted Items folder and click Recover Items From Server

    Important: If Recover Deleted Items From Server isn't there, your account doesn't support recovering an item that's no longer in your Deleted Items folder.

  3. Select the item you want to recover, click Restore Selected Items, and then click OK.

    Select an item to restore and click OK

Where do recovered items go?

When you recover items from the Recoverable Items folder, they are moved to the Deleted Items folder. So after you recover an item, you can find it in your Deleted Itemsfolder and then move it to another folder.

 

This video shows the same steps:

 

https://www.microsoft.com/en-gb/videoplayer/embed/4bc1ccfe-b670-410a-8ca1-135fbdddd5dd?pid=ocpVideo0-innerdiv-oneplayer&postJsllMsg=true&market=en-gb

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